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FAQ

What is NEED/DONE exactly?

It’s an app (inspired by a Brooklyn-based working parent think tank) to help parents get some back-up help with kid or home when they need it most. All you need to do is press a button to get hooked up with trusted Go-to resources your friends already use and trust.

What kind of help are we talking about?

Anything you need, including the stuff that stacks up on your plate. Anything from picking up your kid after school, to organizing your closet, to helping you plan a birthday party, to raking the leaves you don’t have time to take care of. Whatever you can use some back up for. (‘Cause really, who can afford to ’lean in’ without a full-time staff?)

BONUS BACKGROUND: Inspired by two working parents who wanted to create an easy way for busy parents to ask for help from trusted Go-tos – without all the usual calling, texting, stressing, pleading, sometimes begging and usual back-and-forthing it takes to get the help you need when you get stuck at work / could use a hand.

How does it work? Is there a monthly subscription? (Or hourly cost?)

No, you just pay as you go. There’s no contract or monthly subscription.

• Sitter / 2 hr min.
» $18/hr for 1 kid / $20/hr for 2 / $22/hr for 2+

• Online Assistant (Selling, buying, researching or returning stuff online, digital photo organizing) / 2 hr min.
» $15/hr

• In-person Assistant (Returning things to stores, framing and hanging pics, organizing photos, painting a room, putting party favor bags together, walking dog, picking up presents, raking leaves, picking up groceries, food prep, etc)
OR (closet organizing, decluttering, packing) / 2 hr min.
» $18/hr

• Something not yet listed (TBD/Contact us)

Do I pay to use my own Go-to sitter?

Nope. Anytime NEED/DONE connects you to your own Go-to, it’s free of charge. (Because charging you for something you’ve been good enough to share would be insane.) But if we connect you to any of your friend’s or friends’ friends’ Go-tos, NEED/DONE charges you a 5% admin fee; it keeps the lights on and helps us make improvements to the app – tailoring it to serve your needs. Hopefully that sounds fair;)

How does this all work from my Go-to babysitter's perspective?

Nothing changes between you or your favorite sitter, except for the fact that you are now able to secure her hours and loyalty – even if you are giving her fewer than she actually needs. Because you are giving her the opportunity to work more by sharing her free hours with all your favorite friends.

Should I be concerned about other people stealing my regular Go-to?

We frown on that. We set this up so we could encourage people to share resources they use and like with each other. This includes respecting and trusting each other to not steal sitters or dog walkers or favorite organizers from the person who’s been kind enough to share that person’s free hours and contact details with the group.

We will protect your hours (the hours you’ve already agreed with your favorite Go-to sitter ) by not sending them job requests from other users if they’re already working for you at that time.

What if I don’t have a sitter I rate right now?

Not a problem. We can help you find one. We not only have handy profiles and references you can follow-up on, but we also organize local speed sitting events so you can find someone you might like to start using in person. Once you find a Go-to you like – like enough to recommend – you can join the network and start tapping into all the other great Go-tos your parent friends recommend.

Can I have the Go-tos number/s I hire?

Of course! Every time you confirm a job, and hire a Go-to, we will pass on their information, including references, as well as who in the group uses them on a regular basis.

Why go through us (vs just calling my friend and getting her sitter’s number?)

You can. But we’re told we make it easier. With the press of one button our app can reach any number of trusted Go-tos at the exact same time for you, sending them your message so you can get an answer back fast.

Why not call a sitter directly (once I have her contact info?)

You can do that too. But do so at your and the Go-to’s peril… What we mean is that you might inadvertently get you both kicked out of the network for violating the trust of your parent friends – who rely on sharing a healthy pool of shared resources. It’s vital that that pool not be depleted so more people can be helped when they’re in a pinch – a pool which includes a bunch of Go-tos with different skill sets, specialties and different chunks of free time for you to tap into.

We’d rather not play the heavy, so we won’t. If found out, we’ll just politely suspend your account.

Can I always trust NEED/DONE to come through?

We can’t guarantee we will always find someone for you, but we will do everything possible to support you in any way we can. Even by notifying an emergency contact (partner, school or neighbor) of the problem and asking them to call once we get a hold of them on your behalf.

Can I ask for a particular Go-to?

Yes you can if they’re your regular Go-to. They will be the first person we send out your request to if you prefer. But if they don’t respond, or aren’t available, we can extend your request to others.

Is there any limit to the number of friends I invite to join my network?

No limit. You can invite as many as you’d like to your network. You can even ask to participate in one of our monthly speed-sitting sessions for all your friends and their Go-to sitters to meet each other.

Can I check out a demo of the app?

Yes of course!

If I’m confused about something or would like to chat through an idea with someone or even register a complaint, how do I do that?

Feel free to contact us through the app or shoot our CEO an email (just click on the mail icon at the top right hand corner of every page.) We need to hear about anything you don’t like, to make NEED/DONE better – because we’re building it for you.

In fact, every time you send us your answers, complaints or suggestions in our monthly feedback form, you earn yourself free NEED/DONE Go-to credit – freebie hours you can use, on us!